FAQ

ORDERS

When will my order Ship?

Most orders ship within 2 business days. However, during busier times (especially around holidays) it can take a couple of extra days. Typically even at my busiest times, your order will ship out within a week or less.

When will my order Arrive?

Shipping terms vary according to your location and other conditions like customs delays etc. It usually takes 2-5 weeks to arrive in most parts of the world (and typically 1 week or less if you’re in the U.S.). Estimated delivery times are not guarantees and items will sometimes get tied up in customs.

How can I get my order faster?

Express shipping is available upon request. You can either let me know in the “Customer Notes” section when checking out or email lucia.h.assistant@gmail.com — We will then send you a PayPal invoice for the additional shipping cost and upon payment we will get it expedited according to your request.

PRINTS

What if I want a print that is “out of stock” or not listed on your website?

Any original I paint can be made into a print. Just email lucia.h.assistant@gmail.com to let us know the image and size you would like. We will then send you an invoice and upon payment print, sign and ship it to you from my studio.